“The loyalty shown to the organisation, our investments and to the values established by our Chairman has been exemplary. This loyalty, again, is a two-way street. There is no culture of ‘clock watching’ and, as an employer, we take our responsibility to health and wellbeing seriously.
“Early on in lockdown, I decided to send an email at the end of the day to the full team reflecting on my day, the good and the bad, and the progress for us as an organisation. I would always say goodbye leaving the office, signalling the end of the day. This is a way of drawing a line under the working day remotely.
“These are extraordinary circumstances and progress, personal and professional, is not linear. Managing personal challenge must be prioritised in order to retain professional output and satisfaction.
“The world as we know it has changed and whatever our ‘new normal’ looks like, something I am confident of is the strength of our team.
“We will take lessons from this time into the future – enhanced collaboration, breaking down of perceived silos, the avoidance of assumptions, increased recognition of roles and activities. Our communications have sharpened and there is an increased clarity of direction and requirements. We are more intentional.
“I look forward to our team being physically together once again and we can build upon what we have learned about ourselves, each other and our organisation throughout this extraordinary period.”